FAQs - SANTIAGO SPIRIT
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FAQs

HOW TO PURCHASE

Is online purchasing safe?

Safer than ever.
We use one of the more secure online payment system on the market and put our effort into constantly improving our software, so to be sure to offer the best possible solution for the protection of your sensible data in every step of the process.

I have a promotion code, how can I use it?

Write it in the “PromoCode” section you’ll find in the cart, below the article you chose.


Who can I contact if I have further questions?

SantiagoSpirit staff is available 24/7. You can contact us through email info@santiagospirit.com and telephone +39.338.2946756
We’ll try to answer as soon as possible. 

Do I need an account to make a purchase?

No! Purchasing on our website is easy, fast and it doesn’t require any registration. You can purchase our products just giving out datas essential to the shipping.

PAYMENT

How can I pay?

At this moment we only accept credit card payment, PayPal and bank transfer.

We make safety of your datas our priority and your personal informations will be protected in every step of the process.

After payment how much does a delivery take?

Delivery time depends on the destination country. In Italy it takes 1 day. In italian islands and rest of world 3 working days. MariaSalvador is not responsible for any possible delay due to the shipping company.

How are the jewels packed?

The jewels are packed in a black cardboard gift pack with satin ribbons. The pack comes into cardboard box with wrapping paper to keep the bracelet safety.

SHIPPING & RETURNS

Where do you Ship?

SantiagoSpirit ships worldwide. Shipping price will depend on the destination country and will be clearly shown in your cart.

How long does it take to dispatch an order?

Being all of our jewels meticulously handcrafted, we need 1-3 days to process and dispatch an order.

How can I return an article?

You can give back an article within 14 days from the delivery. The product must be in the original condition, comprehensive of label and package.
We’ll send you an e-mail as soon as we verify the state of the product and reimburse you.